- 快递服务:express service ;courier service
- 快递服务组织:express service organization
- 快件:express item
- 快递业务员:operational express service provider
- 快递业务网络:express service network
- 国内快递:domestic express service
- 同城快递:intra-city express service
- 省内异地快递:intra-province express service
- 省际快递:inter-province express service
- 国际快递:international express service
- 国际进境快递:international inbound express service
- 国际出境快递:international outbound express service
- 港澳台快递:express service to/from Hong kong Macao and Taiwan
- 代收货款:cash on delivery
- 签单返还:receipt collect service
- 限时快递:time-definite express
- 专差快递:onboard courier
- 信件类快件:letters express item
- 物品类快件:articles express item
- 改递件:express item with corrected address
- 委托件:express item consigned by a third party
- 自取件:express item by self-pick-up
- 到付件:freight collect express item
- 拒付件:freight collect refusal express item
- 拒收件:signature refusal express item
- 错发件:mis-delivered express item
- 无着快件:undeliverable express item
- 破损件:express item with damaged packing
- 损毁件:damaged express item
- 收派员:courier
- 处理员:express item operator
- 客服人员:customer service representative
- 国际快件报关员:customs broker
- 详情单:express way hill
- 改寄申请单:application from for address correction
- 索赔申告单:claim authorization form
- 回单:interchange receipt
- 快件报关单:customs declaration form
- 形式发票:proforma invoice
- 快递营业场所:business premises for express service
- 快递处理场所:express handing area
- 海关快件监管场所:customs supervised area
- 呼叫中心:call center
- 跟踪查询系统:express item tracking system
- 手持终端:personal digital assistant
- 快递封套:envelope for express service
- 快递包装箱:packing boxes for express service
- 快递包装袋:packing bags for express service
- 接单:order-taking
- 取件:pickup
- 验视:content inspection
- 封装:packing
- 快件编号:tracking number of express item
- 分拣:sorting
- 封发:dispatching
- 快件总包:consolidated dispatch
- 报关:customs declaration
- 通关:customs clearance
- 报检:declaration for quarantine inspection
- 首次投递:fisst delivery
- 复投:second delivery
- 查询信息有效期:valid period for inquiry
- 投诉:complaint
- 投诉有效期:valid period for complaint
- 申诉 :appeal
- 申诉时限:time limit for complaint
- 快件延误:deley of express item
- 快件丢失 loss of express item
- 内件不符:unconformity of contents
- 快递服务时限: time limit from pick-up to first delivery
- 查询答复时限 : time limit for inquiry reply
- 投诉处理时限:time limit for complaint handling
- 索赔的处理时限:time limit for claim handling
- 时限准时率: on-time delivery rate
- 快件丢失率: rate of lost express items
- 快件损毁率:rate of damaged express items
- 用户投诉率:customer complaint rate
快递服务礼貌用语
- 您好,请告诉我您的取件地址。
- 我大约××分钟到您那里,请耐心等待。
- 您好,我是××快递公司的业务员,这是我的工牌,请问是您要寄快件吗?/公司派我来收寄快件。
- 按照规定,我们需要验视您的快件,请你打开包裹,谢谢合作。
- 对不起,验视内件是我们寄递行业的法律规定,如果您拒绝验视,我们将无法收寄,请谅解。
- 对不起,这类物品属于禁寄物品(易燃、易爆、危险化学品等),我们不能收寄,请谅解。
- 对不起,您的寄件地址超出了我们的派送服务范围,无法给你上门投递。
- 请先阅读背书条款,若无疑问,请填写快递运单。
- 此类易碎/贵重物品建议您使用保价业务。
- 为确保快件安全,我们会对快件进行加固包装,请放心。
- 这些未填写的信息也很重要,请补充完善。